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Exchange and Return Conditions
When you receive your order, you should open your package with the cargo officer and check the product. If you encounter a problematic product or products in unexpected situations; never accept the package, have the cargo officer draw up a report and have it returned to us by the cargo company.
You can return the products you have purchased from our online store without opening the packaging, using the product, or losing its saleable feature by contacting our online store officials within 30 (thirty) days from the date of delivery. Packages sent without approval from our online store officials will not be accepted from the cargo officials. Returns of products whose packaging has been opened, used, damaged, etc. cannot be accepted.
You must send the product you are returning back with its original packaging intact (no packing tape or stickers attached), unused, undamaged, not damaged as a result of usage error, with all standard accessories of the product, if any, and the original invoice paid by the buyer via cargo. In shipments made with a different company other than the cargo company to be notified to you, the shipping fee will be covered by you. Unfortunately, shipments made with "Fee Recipient Paid" by different cargo companies other than the specified cargo company are not accepted.
Your product price will be refunded within 10 (ten) business days after your return is approved.
Your return requests can only be met from sixzero.com.tr center, please inform us about your requests to info@sixzero.com.tr or 0 850 749 93 76.